“We want to thank City Council for granting us the flexibility to work and develop projects like Citizen Problem Reporter. It has grown to be a crucial tool for the way The City arranges and prioritizes issues in Seminole,” said City Manager Steve Saxon.
Sean Carlisle, the GIS/IT Director created the GIS for Seminole. Now, even the newest staff person knows the directional flow and what to shut down during a line break. Sean's GIS innovation led to the creation of a "Citizen Problem Reporter" app. Now citizens can dispatch city crews to fix issues from their cell phones directly to iPads in the field. This has cut switchboard frustration and the time city crews spend deciphering messages.
“We are extremely proud of Sean and all his success. He was instrumental in making Citizen Problem Reporter a reality, but we also acknowledge the teamwork and assistance that went into it,” Saxon said.
“It is truly an honor to receive this award. It would not have been possible without the assistance, suggestions, and inspiration from my colleagues in community development and public works offices. It was a pleasure to create this as a way to give back to the community. We hope to keep improving the Citizen Problem Reporter for the Seminole community, “ said Director Sean Carlisle.
The Citizen Problem Reporter (CPR) can be used by the general public to submit non-emergency problems or requests for service in Seminole. The application presents multiple maps that can be used to report a problem. Users can anonymously submit new reports, review existing reports, and comment and vote on reports submitted by other users. Citizens can access CPR by going to www.seminole.tiny.us/CPR.
Mike Fina, Executive Director of the Oklahoma Municipal League said, “The Citizen Problem Reporter is an innovative way for citizens to report issues directly to municipal officials. This app also allows direct feedback on showing proof of completed work and feedback on if the problem has been addressed. Congratulations to the City of Seminole on their award.”
In 1996, OML created the Municipal Innovations Award to recognize cities and towns for their innovative ideas. With this award, the goal is to encourage the sharing of ideas among our members and to celebrate the innovations of Oklahoma’s municipalities.
The Oklahoma Municipal League is the authoritative source for information, training, and resources on effective local government for member organizations and is recognized as the unified voice of Oklahoma cities and towns.